The Challenge
A medical spa chain with 12 locations was hemorrhaging revenue from no-shows. Manual confirmation calls were inconsistent and expensive.
Our Solution
We implemented GHL’s Conversation AI for appointment confirmation across all locations, with smart rescheduling and re-engagement flows.
Key Features Built
• AI-powered appointment confirmation via SMS
• Multi-location calendar sync
• No-show re-engagement sequence
• Location-specific workflows
• Centralized reporting dashboard
Results
No-show rate dropped to zero within the first month. Revenue recovered exceeded $40K/month across all locations.